Halloween activities are about to commence in Britannia, and we want your feedback! Let us know if you have any ideas for Halloween this year! Either send them in-game via the Feedback Tool or else post them in Discord at https://discord.com/channels/369023244038045697/1545269433491001416
We appreciate all of your ideas and will do our best to accommodate requests :)
Status: Fixed. Fully live after the next daily restart.
Only a small number of characters were affected. Instead of relying on player reports, we checked every account against our pre-season backups. That means we know exactly who's owed what, including a few players who never reported anything.
You don't need to do anything. From the next daily restart, Sept 4th at 9am UTC, your rewards are restored automatically the next time you log in. You'll get an in-game message, and your chests will be waiting in your Challenge window for you to retrieve.
Some accounts have already been restored. No tickets needed. If you already reported this, you're on the list.
From the next daily restart, the claim window becomes 14 days instead of 7. That applies to everyone going forward, and it also applies to anyone with rewards already waiting: if your window is already open, it extends automatically.
If you're still missing prior season rewards after the next daily restart, open a Support Ticket in Discord with your character name. By that point automatic restoration will have finished running, so anything still outstanding is something we want to look at directly.
We've added logging around this system, so if anything similar happens again, we'll catch it ahead of time instead of at the next season change.
Thanks to everyone who reported it!
We've permanently extended the house decay timeline for all players. Your houses now have 60 days of inactivity before they begin to decay, up from the previous 30 days. This gives you twice as long to manage your property without losing it to neglect.
Patron players get even longer:
The decay stages remain the same — your house still progresses through six stages before collapsing — but each stage now lasts longer. The full countdown is spread across a longer window, so you have more breathing room between logins.
Get out there and build something — you've got plenty of time now.
⚔️ Vault Clean-Up Time
We're temporarily waiving vault retrieval fees to help you clear out your stored items.
Usually retrieving items from your rental property vault costs you 500 GP upfront plus daily storage fees — for now, it's completely free. Get in there and organize your storage!
This temporary waiver takes effect on your next login.
Launcher version 0.1.30 will be available shortly. In our last release, we introduced a feature allowing players to scale down the number of connections used by our launcher to download game files. This was designed for lower power PC's, slower internet connections, and consumer routers with small NAT tables that couldn't effectively handle bulk connections.
In this latest release, we automate that scaling behind the scenes to ensure players don't get failed download/retry messages and instead, the launcher will auto adapt and scale down connections as needed.
Hopefully this helps those users that were affected by this issue.
A new version of the launcher - v0.1.29 - will be available shortly. This version adds the following features:
Downloading of Unity assets now takes place in our launcher, rather than in the game client. Due to the multithreaded nature of our downloader, this should significantly increase the speed with which new asset files are delivered to you. The client path remains as a fallback.
Two new options in the 'Settings Cog'. One is the option to preload assets, on by default (supports the previously mentioned feature.) The other, 'Download connections', supports decreasing the number of attempted connections to support slow connections and older PC's.
If you're having issues with the launcher downloading files, please try decreasing this number. We suggest trying '4' instead of '16'. Once changed, click the run button next to 'Validate game files' just above it to restart the download process.
Please note this fix needs a server restart to fully deploy, and cannot deploy retroactively to pets that unstable themselves between now and the restart.
Please note this fix will require a server restart to fully deploy, which will happen roughly 2.5 hours from this news post.
As part of this restart, we're addressing a couple of concerns with the launcher. If you have left your launcher logged in, please click the settings cog and validate files before logging in again.
If you have exited your launcher, it will pick up the new files anyway when you start it - nothing to do in this scenario. Moving forward, we'll look to improve the launcher so we can automate this for you.
In addition to the requirement to reset your password (go to https://accounts.shardsofbritannia.com to do so) please note the following:
Patch notes:
Earlier today we detected and removed unauthorized software running on one of our backend servers. This server was not a game server, nor was it our accounts server, so no player credentials were compromised.
The source of the issue was a cryptocurrency mining bot — a common type of malware that hijacks server processing power to mine crypto. This kind of malware is not designed to access or steal data.
Even so, your account security comes before convenience. As a precaution, we're:
What you need to do: go to https://accounts.shardsofbritannia.com any time after seeing this message and attempt to log in. You'll be asked to reset your password. Please note the launcher itself will not tell you this outright, so hopefully you're reading this message now!
In addition, we are rolling out some patches to our launcher which include a new native Linux launcher that is in 'beta' for now. It's important you all exit your launcher (find the taskbar icon near your clock and right click/exit) and start it again to ensure you get the latest update to v0.1.26.
As for the security concern - our monitoring systems caught this quickly and shut it down, and we're taking every precaution to keep your account safe.
We will be back online in the next 30 minutes, but in the meantime you can reset your password right now. Thanks for your understanding — see you in Britannia. ⚔️
— The Shards of Britannia Team
Another small launcher patch is being pushed out. This one is just some inner stability fixes, nothing visible. You'll get prompted to restart when it's ready.
Another quick launcher patch:
Note that to address this issue, a button will appear in the launcher, directing you instead to our website to login - that login will also do a Captcha check which, if successful, will correctly log you in.
This launcher patch will appear on your launchers shortly after this message. Please restart your launchers when you can.
A small patch has been released for the launcher. If you don't immediately see the offer to restart the launcher with the patch, exit from the launcher and reload.
Fixes:
We're coming back online now. Restart your launchers and you should receive our latest launcher. Then login with your new global account from https://accounts.shardsofbritannia.com and you'll be good to go.
We'll still be restarting at tonight's maintenance window about an hour from this message. No avoiding that sorry!
We're running a little long on the login server migration, it may be up to 2 more hours. Apologies for the inconvenience.
We are offline for the login server migration. This will take up to 4 hours, the maintenance window is 2am UTC - 6am UTC / 10pm US Eastern - 2am US Eastern.
TL;DR:
Our login server migration will go ahead at the time shown below this post. During this time, the game will be offline for up to 4 hours while we finalise and validate all the moving pieces to make this happen.
We appreciate that the mentioned time might fall within your play window, however we are unable to schedule an alternative time due to staff availability.
Once the migration is complete, you will need to restart your existing launcher and it will automatically download our new launcher. Once that is done, you will log in with your new SoB Global Account (the one you created at https://accounts.shardsofbritannia.com and matches the email you used to /verify with)
As part of this change, on launch the game will send you directly to the character select screen, and on logout the client will be closed. We are investigating putting you back at the character select screen on logout instead, however that may prove challenging. For now we chose to move ahead so that we have direct control over our login server and any outages, of which we hope there will be none!
Thank you all for your patience during this time. While we have extensively tested all elements of the new system, we expect there may still be some bumps along the way. The best way to raise concerns with us will be via #emergency-support-threads in Discord, or via https://uo4.life/ticket
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