Getting Help

If you encounter issues with playing the game or something inside the game, please check below for common issues and troubleshooting tips

URGENT NOTICE: If you have just installed the game and have issues logging in or staying logged in, please restart your computer and try again. Most users have found a full restart resolves post-installation issues. Contact Us if you still have issues

Note: This page is a work in progress, we will continue to add onto it as time permits

Common Client Issues

Unity Crash

If you encounter the Unity Crash window with the exlamation point in the red box on the Legends of Aria logo, please check the following:

  1. Check for the Player.log text file in USERPROFILE%\AppData\LocalLow\Citadel Studios Inc_\Legends of Aria (see also: how to open the Run prompt)
  2. Check the Player.log file for indicators of what might be causing the crash, common issues are:
    • Insufficient hardware, such as Disk Space, RAM (memory), or CPU/GPU
    • GPU/graphics driver issues
    • Game file corruption

Please try to troubleshoot using the Client Troubleshooting Steps below

Connection Issue

If you see "Connect Failed ... Unable to write data" this indicates an issue with Hard Disk storage space, please double check that the drive you've installed the game to has room. The game, with custom assets included, is about 12GB.

Connection Issue

If you see "Connect Failed ... Unable to receive data" this indicates an issue with the game client not being able to access our website to download the custom assets (world map & objects). Please make sure to Allow the game in your Firewall/Antivirus if you have one running.

  1. Avoid using the 'Legends of Aria Launcher' to play SoB, you should only load the game using the Shards of Britannia Launcher, and make sure to leave it open after the game plays
  2. Double check that there is plenty of disk space to download game assets after loading, the game needs around 12GB total, 8GB for the base game and 4GB of downloaded custom assets
  3. Please check the PC Requirements to be sure your computer meets the minimum requirements
  4. Make sure your GPU drivers are up-to-date (how to: NVIDIA or AMD)
  5. Try the Validate Files option in the launcher, this can often times resolve file corruption issues
  6. Delete the game files & re-install from scratch
  7. Try installing to a different hard drive

If you still require assistance, please contact us

Common SoB Launcher Issues

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If you see "Unhandled exception .. Key not valid for use in specified state", this is caused by copying the SOB Launcher files to another computer. To resolve, please close the Launcher and then browse to the folder where you copied the SOB Launcher to and delete the accounts.db file

  1. Avoid using the 'Legends of Aria Launcher' to play SoB, you should only load the game using the Shards of Britannia Launcher, and make sure to leave it open after the game plays
  2. Please check your Anti-Virus or Firewall to make sure it is not blocking our launcher
  3. Double check that the SoB launcher and game client is running with Administrator privileges
  4. If the launcher is stuck on verifying files and there is no tickbox to stop it, check the launcher.config file for the line skip_game_files_check=true, make sure it is set to true
  5. Please avoid using third party apps that may interact with the game in ways not intended, they may cause problems and may even be against the rules (example: EasyLOU, LOUAM)

Still need help? Reach out in chat or contact us directly

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Shards of Britannia is a Windows PC game, and is not supported on any other OS, below are the system requirements:

Required PC Specs

Minimum Requirements Recommended Requirements
CPU: Core i3 2 series or higher CPU: Core i5 3 series or better
RAM: 8 GB RAM: 16 GB
Video Card: DirectX 11 Compatible NVIDIA 960 / AMD 560 Video Card: DirectX 11 Compatible NVIDIA 960 / AMD 560
Dedicated Video RAM: 2048 MB Dedicated Video RAM: 2048 MB
Pixel Shader: 5.1 Pixel Shader: 5.1
Vertex Shader: 5.1 Vertex Shader: 5.1
OS: Windows 7 or newer OS: Windows 7 64 bit or newer
Free Disk Space: 12 GB Free Disk Space: 12 GB