Known Issues List

We're aware that, after a recent major change to Bulk Order Books, there are some remaining Bulk Order Books that may present issues with opening or getting fixed by the Item Fixer NPC. We're actively working on this and hope to have a solution quickly. The good news is we don't expect any issues with the remaining orders in the books, so anything you've stored in them should be preserved even if the book cannot be opened. Thanks for your patience while we look into this and work to resolve it

We're aware that the Vendor Search feature is having some intermittent issues where some days it will appear stuck as "still loading" or it may show results but some results may not appear in them, for example some of your items for sale may not appear in the menu unexpectedly. We're still looking into this and will work on it as soon as possible to improve the stability of this feature. Thanks for your patience!

If you have a Bulk Order Book that refuses to open since a recent patch, please take the book to any Counselor's Guild building and speak to the Item Fixer NPC there, and they can fix your books for you. Sorry for the inconvenience while we sort out these bugs!

The Garnet Dyes have been re-added to the Donation Dyetub Vendors at Yew Bank until Jan 17th and an issue has been fixed that caused them to become unavailable at the start of the year.

We're working on resolving the issue with the Snowbank Decoration not being placeable in houses, it will be resolved after the daily restart today, thanks for your patience!

When auto-looting or quick-looting the Elf Food candy-canes, it is currently displaying "+1 ChristmasCandy2023" erroneously. Fear not, this candy is correct and will be used for trading with Santa. The display name for the candy will be updated to properly reflect "+1 Elf Food" shortly. Sorry for the confusion!

We're aware that players installing the game for the first time may encounter an issue with "Disconnected from Login Server" when trying to log in for the first time, or where clicking Login does nothing. We know it's not ideal to have issues when you try out a video game for the first time, and we're sorry if you have any issues! We're working as quickly as we can within our abilities to improve the situation, thanks for your patience. In the meantime, the current troubleshooting steps are as follows:

• immediately after installing the game, restart the computer
• make sure the username/password is correct in the Shards of Britannia Launcher settings
• if you still have an issue logging in after a restart, make sure to leave the Shards of Britannia Launcher open after launching the game & try again; if it still has an issue, try to completely close out the SOB Launcher (from taskbar & system tray)
• worst case: close the game & launcher again & try to log or try again later if the issue persists

Note: If it doesn't say "SoB v1.4.1.0" in the bottom right of the game window when it's loaded, that tells us that the SOB Launcher isn't connected to that game client, so it will need to be closed and re-opened with the Launcher again to try to get it connected

We're aware that some or all of the Weapon Caches, as part of a quest, are currently unfilled. We are working on automating this process as currently the caches are manually filled by a member of the team in order to provide custom and hand-selected items. We are going to work on developing tools to automate this while retaining the level of customization that doing it by hand provides. Keep an eye on these chests, we will also update this post when we have more news about this for you. Thanks for your patience!

Occasionally, you might sail into a spot that is invalid or off-limits and cause your character and any other beings aboard the vessel to be ejected and possibly moved to land. Due to which, it may require you to use the Shipwright NPC to retrieve your boat out of the invalid position. If that happens, please try to send us the coordinates of the boat in it's invalid position if you can, so we know where to look. We apologize for the inconvenience when this happens, and will work to improve it and avoid these interruptions.

We're aware that some newly placed crafting stations are not receiving their Container attributes as expected and working on a resolution

We're aware of an issue causing houses not to decay. We're looking into it and hope to have a fix in the coming days. We will do our best to avoid refreshing all houses in order to avoid inconveniencing players watching the houses any further. The goal is, once we have identified the root cause and come up with a solution, we will start the current stage timers over again, meaning IDOCs would be continue to be IDOC until they collapse after 1-3 days as expected normally. More details will follow when we know more

UPDATE: We have identified the issue and deployed a fix. After the daily restart at Jan 13, 9am UTC, any houses that might be IDOC currently will have their times reset but will remain as IDOC, and then they will collapse within the normal IDOC timeframe after that. We have also extended the decay time for objects that fall to the ground from a collapsed house. Thanks for your patience and sorry for the inconvenience!

We are investigating an issue with faction coin chests, to be fair to all we are temporarily disabling these items during this time.

We're aware of some issues with Season Challenges not resetting or refreshing and we're working to resolve them as quickly as possible. Thanks for your patience

We're aware of unexpected results with weapon damage and are looking into it

We inadvertently added a sparkle effect to the existing Wizard Hat. We understand some of you might have grown fond of the shimmer, but it's intended for a new Wizard Hat coming soon. The original hat will be restored to its classic look, but stay tuned for the sparkling version in the near future. Thanks for your understanding!

If you still encounter an issue where your pet(s) did not leave a Mining Cave with you then Stablemasters will retrieve any pets from inside mining caves for free until we resolve the root cause.

Recently we've received multiple reports of players complaining about receiving multiple murder counts after killing players while the murderer is in a group with other murderers. This is not a bug, this is the intended mechanic as outlined on our Notoriety wiki here https://wiki.shardsofbritannia.com/en/notoriety#:~:text=%C2%B6-,Murder,-Committing%20a%20murder Multiple murderers participating in a murder will receive counts equal to the total number of participants with a maximum of 5 counts each instead of 1. Blue participants will only receive one count.

We hope this helps clear up some confusion around the multiple murder counts.

• We're aware of and working to resolve the following recently reported issues:
• lag (always working on performance)
• issues with Macro: Repeat option
• Outfitter not working in some/all cases
• Grey Screen or, "Invisible" below character, not disappearing after being revealed from Loading Cloak consistently
• Resurrection Ankh behavior
• skeletal steeds showing incorrect stats/skills upon immediate resurrecting but then later they self-correct showing the correct values
• Resource/Gear Chest sorting or other behavior
• pack animals stop following when double clicking them
• crafting while tools that have limited uses (stoneworking mallet, granite pickaxe, blowpipe, etc.) will pick a random valid tool in your backpack to consume the charge from rather than the tool being used
• possible edge cases with Notoriety systems (criminal/murder)
• possible edge cases with house banning or ejection

Note: There may be some items not mentioned here that were reported or that we're working on

The issue causing delays with one-time donations has been resolved, thanks again for your patience through the delays

We're aware of some unexpected behavior with draggable UI elements. Yesterday the team deployed a small patch to the SoB Launcher to try to resolve the long-standing issue with draggable UI elements not saving their positions until you log-out completely. The change deployed makes the client save draggable UI element positions periodically, every 30 seconds currently. Since there's reports of unexpected behavior, we're looking into the reports and will improve things as needed.

We're aware of an issue with Magic Trap not persisting on containers across server transitions.

To clarify, when you cast Magic Trap onto a container and then go into a dungeon or another town, the trap goes away but the container stays red like it's trapped & that is not intended.

We will work to improve this as time permits. The best known workaround currently is to trap or re-trap your containers when you arrive in a new area. Static Crystals do not exhibit the same behavior, so they may be a desired alternative to the Magic Trap spell until this issue is resolved.

We apologize for the inconvenience but thank you for your patience while we work to address your feedback.

We're aware that many users are experiencing intermittent game client freezes and we're working to resolve it as quickly as possible. We apologize for the inconvenience and appreciate your patience through the rough patches!

We're still working on identifying the exact cause of the recent lag that occurs sometimes. It's been narrowed down recently to an issue with pets, we've done several optimizations and fixes but there still seems to be a problem. We're working on narrowing it down even further, as it seems to be related to one or more of the following details:

• might be related to Bake Kitsunes specifically
• might be related to commanding pets to Guard and those pets engaging in combat
• might be related to pets being in combat in general, over a period of time
• might be related to healing pets or pets healing themselves

A temporary workaround has been identified where you can stable the pets to reset their AI and the lag seems to go away.

We will continue to investigate and narrow this down if you notice any specific patterns please let us know and thanks very much for your patience.

We're working on tracking some trending issues with the SoB Launcher and will update this post to include any additions or changes:

• Clicking the Back button from Character Selection will go to a blank screen for several seconds until seeing "Login Server Disconnected," after which clicking OKAY will take you back to the login screen
• Sometimes after logging out or closing the game, and then attempting to log in again later, or even on your first time using the SoB Launcher, it may go to a blank screen for several seconds until seeing "Login Server Disconnected," after which clicking OKAY will take you back to the login screen
• Double-clicking the SoB Launcher in the system tray restores the window but the window appears in the background or minimized forcing you to click the taskbar to re-focus the window again
• Launching the game client directly from EXE with the SOB Launcher running may cause issues, make sure to run the executables as administrator if needed

We're correcting an issue with the One-way House Teleporters having an incorrect tooltip description saying it can be used to play "two-way teleporters" when it's only a One-way deed. The deeds will be updated to say "One-way" in the name as well as in the tooltip description to make it very clear. Until they have been corrected, please be aware of this if you are looking at buying a teleporter deed from players.

We're aware that some people have dropped kegs onto their House Resource Chests and have lost the potions inside the kegs.

It's not intended to be able to add kegs to the House Resource Chest, instead, please pour potions into bottles before adding them.

Unfortunately, this was not something that came up during the testing phase, but it will be fixed in an upcoming patch to prevent dropping kegs onto the chest.

Issues Claiming Tokens

• Some people have reported issues with claiming donation tokens after receiving the confirmation/receipt email. It has been found that copy/pasting the command to the game adds a space at the end of the command which interferes with the system. We've sent out a fix for this to be resolved after the daily restart, but if you encounter this please make sure to remove any trailing spaces or line breaks when using the /claimdonation command.

Patron Registration Issues

• Some people have reported issues with the last account listed on their Patron Registration not being registered in-game immediately. Please let us know if you encounter this. A reported workaround has been found by adding a comma at the end of your accounts list in the Patron Registration, this may resolve it for you until we've solved the root cause. Edit your registration here: https://forms.gle/VKEdE6mu6c93gdJo7

Authorization Holds

• Some people have run into longer than usual processing times for payments when using payment methods like PayPal or ACH/Bank Transfer. If you encounter this, there would be a delay before you receive the confirmation email and can claim tokens in-game. Usually, when this happens, PayPal or your bank is doing a fraud check and requires 24 hours (commonly) to 5 business days (rarely) to complete.

Requesting Help

• If you encounter an issue and need assistance or have a question specific to your donation or Patron status, please submit a Support Ticket in Discord or send us an email to [email protected] for prompt assistance

We've identified a performance issue, that can cause server-wide stuttering or lag, with the use of Parrying & Bandaging while being attacked by several other beings like pets or animals. We are going to work to improve this, but in the meantime please avoid using several beings to practice Parrying and Healing. Thanks for your understanding and cooperation while we work to improve the performance in this situation.

There's a trending issue with stablemasters not being able to find pets in dungeons in some cases. For now, it is advised to travel back to the last known location as the pets are usually nearby still. We will work to resolve this as quickly as possible

We're aware of and working to resolve the issue of randomly being ejected to the nearest beach while navigating a boat.