Known Issues List

We're aware that players installing the game for the first time may encounter an issue with "Disconnected from Login Server" when trying to log in for the first time, or where clicking Login does nothing. We know it's not ideal to have issues when you try out a video game for the first time, and we're sorry if you have any issues! We're working as quickly as we can within our abilities to improve the situation, thanks for your patience. In the meantime, the current troubleshooting steps are as follows:

• immediately after installing the game, restart the computer
• make sure the username/password is correct in the Shards of Britannia Launcher settings
• if you still have an issue logging in after a restart, make sure to leave the Shards of Britannia Launcher open after launching the game & try again; if it still has an issue, try to completely close out the SOB Launcher (from taskbar & system tray)
• worst case: close the game & launcher again & try to log or try again later if the issue persists

Note: If it doesn't say "SoB v1.4.1.0" in the bottom right of the game window when it's loaded, that tells us that the SOB Launcher isn't connected to that game client, so it will need to be closed and re-opened with the Launcher again to try to get it connected

We're aware that some or all of the Weapon Caches, as part of a quest, are currently unfilled. We are working on automating this process as currently the caches are manually filled by a member of the team in order to provide custom and hand-selected items. We are going to work on developing tools to automate this while retaining the level of customization that doing it by hand provides. Keep an eye on these chests, we will also update this post when we have more news about this for you. Thanks for your patience!

Occasionally, you might sail into a spot that is invalid or off-limits and cause your character and any other beings aboard the vessel to be ejected and possibly moved to land. Due to which, it may require you to use the Shipwright NPC to retrieve your boat out of the invalid position. If that happens, please try to send us the coordinates of the boat in it's invalid position if you can, so we know where to look. We apologize for the inconvenience when this happens, and will work to improve it and avoid these interruptions.

If you still encounter an issue where your pet(s) did not leave a Mining Cave with you then Stablemasters will retrieve any pets from inside mining caves for free until we resolve the root cause.

Recently we've received multiple reports of players complaining about receiving multiple murder counts after killing players while the murderer is in a group with other murderers. This is not a bug, this is the intended mechanic as outlined on our Notoriety wiki here https://wiki.shardsofbritannia.com/en/notoriety#:~:text=%C2%B6-,Murder,-Committing%20a%20murder Multiple murderers participating in a murder will receive counts equal to the total number of participants with a maximum of 5 counts each instead of 1. Blue participants will only receive one count.

We hope this helps clear up some confusion around the multiple murder counts.

We're working on tracking some trending issues with the SoB Launcher and will update this post to include any additions or changes:

• Clicking the Back button from Character Selection will go to a blank screen for several seconds until seeing "Login Server Disconnected," after which clicking OKAY will take you back to the login screen
• Sometimes after logging out or closing the game, and then attempting to log in again later, or even on your first time using the SoB Launcher, it may go to a blank screen for several seconds until seeing "Login Server Disconnected," after which clicking OKAY will take you back to the login screen
• Double-clicking the SoB Launcher in the system tray restores the window but the window appears in the background or minimized forcing you to click the taskbar to re-focus the window again
• Launching the game client directly from EXE with the SOB Launcher running may cause issues, make sure to run the executables as administrator if needed

Issues Claiming Tokens

• Some people have reported issues with claiming donation tokens after receiving the confirmation/receipt email. It has been found that copy/pasting the command to the game adds a space at the end of the command which interferes with the system. We've sent out a fix for this to be resolved after the daily restart, but if you encounter this please make sure to remove any trailing spaces or line breaks when using the /claimdonation command.

Patron Registration Issues

• Some people have reported issues with the last account listed on their Patron Registration not being registered in-game immediately. Please let us know if you encounter this. A reported workaround has been found by adding a comma at the end of your accounts list in the Patron Registration, this may resolve it for you until we've solved the root cause. Edit your registration here: https://forms.gle/VKEdE6mu6c93gdJo7

Authorization Holds

• Some people have run into longer than usual processing times for payments when using payment methods like PayPal or ACH/Bank Transfer. If you encounter this, there would be a delay before you receive the confirmation email and can claim tokens in-game. Usually, when this happens, PayPal or your bank is doing a fraud check and requires 24 hours (commonly) to 5 business days (rarely) to complete.

Requesting Help

• If you encounter an issue and need assistance or have a question specific to your donation or Patron status, please submit a Support Ticket in Discord or send us an email to [email protected] for prompt assistance

We're aware of and working to resolve the issue of randomly being ejected to the nearest beach while navigating a boat.

There is currently a bug causing faction cloaks to not display correctly on female characters. We're working on a solution and will update as soon as we can.

Pitchforks were removed from magical equipment drops with the recent inscription patch, and we're aware that players are having issues with disenchanting some preexisting pitchforks. We don't intend to fix this due to pitchforks no longer dropping with magical properties, and apologize for the confusion. Please dispose of or smelt any pitchforks that you cannot disenchant if you no longer want them.

Occasionally a visual client bug occurs when using Organize Backpack option where it organizes the items but they continue to appear in the old position inside your backpack. If that happens to you, you can simply pick up the bags to refresh the items and show them in their correct position.

Recently some people have reported the long-standing issue of items getting stuck to your cursor. This client issue has been around since the beginning of time sadly. We've reported the issue to Citadel Studios for resolution and are at their mercy to have the root cause fixed.

As a workaround, we've enabled the /itemstuck command to help you get out of this situation. Using the command will check for an item on your cursor and try to move it to the backpack. If it doesn't fit into the backpack, then you will be prompted to move it to your internal pocket that only a Gamemaster can retrieve for you at a later time.

If you log out with an item on the cursor, the item will also attempt to be moved to your backpack, or if it does not fit it will be dropped to the ground.

Please Note: Once this issue starts happening, every item you pickup will become stuck, so it is required to log out in order to resolve it.