✅ Prior Season Reward Recovery (Season 8 → 9)

Status: Fixed. Fully live after the next daily restart.

What happened

Only a small number of characters were affected. Instead of relying on player reports, we checked every account against our pre-season backups. That means we know exactly who's owed what, including a few players who never reported anything.

If you were affected

You don't need to do anything. From the next daily restart, Sept 4th at 9am UTC, your rewards are restored automatically the next time you log in. You'll get an in-game message, and your chests will be waiting in your Challenge window for you to retrieve.

Some accounts have already been restored. No tickets needed. If you already reported this, you're on the list.

Claim window doubled, permanently

From the next daily restart, the claim window becomes 14 days instead of 7. That applies to everyone going forward, and it also applies to anyone with rewards already waiting: if your window is already open, it extends automatically.

Still missing rewards?

If you're still missing prior season rewards after the next daily restart, open a Support Ticket in Discord with your character name. By that point automatic restoration will have finished running, so anything still outstanding is something we want to look at directly.

What we changed going forward

We've added logging around this system, so if anything similar happens again, we'll catch it ahead of time instead of at the next season change.

Thanks to everyone who reported it!

The login server is currently offline and thus the game is not accessible at this time.. We have contacted Citadel to have this addressed. Apologies for the inconvenience, we'll advise as soon as it's back online

UPDATE: The login server is back online and the game is accessible again!

We're aware that there is currently an issue with the Legends of Aria Account Creation Verification step showing an error. We've alerted the Legends of Aria team and are hoping it will be resolved soon. We'll update this post again when the issue is marked as resolved. Sorry for the inconvenience and thanks for your patience!

Update: The Season 6 recovery option has been re-enabled and those still waiting to claim rewards from Season 6 should now be able to.

Due to an issue with the Season 6 recovery grace period feature, the option to pick the prior season's rewards may be unavailable temporarily while we work on it. Please check the option again later if you are expecting to use it still. Note: this will not affect the deadline

A hotfix has been deployed that should resolve cases of creatures not leashing properly. Please continue to report any issues you encounter with creatures not behaving as expected, thank you

We're aware of some issues with mob AI recently in terms of leashing or getting stuck, and we are continuing to work on things so please continue to report any issues you encounter thank you

Custom Asset Troubleshooting

Occasionally you may encounter an issue where the game has trouble loading the custom artwork for our project. This issue will present itself as invisible objects in-game, like pets, objects, or any other artwork. Please use the instructions below to troubleshoot.

Issue: Unable to see Gold Pieces, Forges, Dyetubs, or any other custom items or mobiles in-game.

Cause: The game client may have a problem loading custom artwork files.

Solution

Step 1: Restart the Game and Launcher

1. Close the game completely
2. Close the SoB Launcher
3. Reopen the SoB Launcher
4. Launch the game and check if the artwork appears correctly

If the artwork still does not appear in-game, proceed to Step 2.

Step 2: Clear the Asset Cache

1. Close the game completely

2. Navigate to the cache folder:

   • Path: C:\Users\<Your Username>\AppData\LocalLow\Unity\Citadel Studios Inc_Legends of Aria

   Quick access method:

   • Press Win+R
   • Paste: %userprofile%\appdata\locallow\Unity\Citadel Studios Inc__Legends of Aria
   • Press Enter

3. Delete the following folders and files:

   • britanniamain
   • loubuildings
   • loudeco
   • loudungeons
   • loueffects
   • louequip
   • louholidays
   • louitems
   • loumobiles
   • louui
   • rdecollb
   • _info

4. Launch the game and log in

   • First login will take 1-2 minutes to re-download assets
   • Custom items should appear correctly after the download completes

We're aware of, and looking into, an issue with the mini-map not rendering consistently since the map update earlier today. We'll work as quickly as possible to resolve or improve the mini-map

We're aware that players installing the game for the first time may encounter an issue with "Disconnected from Login Server" when trying to log in for the first time, or where clicking Login does nothing. We know it's not ideal to have issues when you try out a video game for the first time, and we're sorry if you have any issues! We're working as quickly as we can within our abilities to improve the situation, thanks for your patience. In the meantime, the current troubleshooting steps are as follows:

• immediately after installing the game, restart the computer
• make sure the username/password is correct in the Shards of Britannia Launcher settings
• if you still have an issue logging in after a restart, make sure to leave the Shards of Britannia Launcher open after launching the game & try again; if it still has an issue, try to completely close out the SOB Launcher (from taskbar & system tray)
• worst case: close the game & launcher again & try to log or try again later if the issue persists

Note: If it doesn't say "SoB v1.4.1.0" in the bottom right of the game window when it's loaded, that tells us that the SOB Launcher isn't connected to that game client, so it will need to be closed and re-opened with the Launcher again to try to get it connected

We're aware that some or all of the Weapon Caches, as part of a quest, are currently unfilled. We are working on automating this process as currently the caches are manually filled by a member of the team in order to provide custom and hand-selected items. We are going to work on developing tools to automate this while retaining the level of customization that doing it by hand provides. Keep an eye on these chests, we will also update this post when we have more news about this for you. Thanks for your patience!

Occasionally, you might sail into a spot that is invalid or off-limits and cause your character and any other beings aboard the vessel to be ejected and possibly moved to land. Due to which, it may require you to use the Shipwright NPC to retrieve your boat out of the invalid position. If that happens, please try to send us the coordinates of the boat in it's invalid position if you can, so we know where to look. We apologize for the inconvenience when this happens, and will work to improve it and avoid these interruptions.

If you still encounter an issue where your pet(s) did not leave a Mining Cave with you then Stablemasters will retrieve any pets from inside mining caves for free until we resolve the root cause.

Recently we've received multiple reports of players complaining about receiving multiple murder counts after killing players while the murderer is in a group with other murderers. This is not a bug, this is the intended mechanic as outlined on our Notoriety wiki here https://wiki.shardsofbritannia.com/en/notoriety#:~:text=%C2%B6-,Murder,-Committing%20a%20murder Multiple murderers participating in a murder will receive counts equal to the total number of participants with a maximum of 5 counts each instead of 1. Blue participants will only receive one count.

We hope this helps clear up some confusion around the multiple murder counts.

We're working on tracking some trending issues with the SoB Launcher and will update this post to include any additions or changes:

• Clicking the Back button from Character Selection will go to a blank screen for several seconds until seeing "Login Server Disconnected," after which clicking OKAY will take you back to the login screen
• Sometimes after logging out or closing the game, and then attempting to log in again later, or even on your first time using the SoB Launcher, it may go to a blank screen for several seconds until seeing "Login Server Disconnected," after which clicking OKAY will take you back to the login screen
• Double-clicking the SoB Launcher in the system tray restores the window but the window appears in the background or minimized forcing you to click the taskbar to re-focus the window again
• Launching the game client directly from EXE with the SOB Launcher running may cause issues, make sure to run the executables as administrator if needed

Issues Claiming Tokens

• Some people have reported issues with claiming donation tokens after receiving the confirmation/receipt email. It has been found that copy/pasting the command to the game adds a space at the end of the command which interferes with the system. We've sent out a fix for this to be resolved after the daily restart, but if you encounter this please make sure to remove any trailing spaces or line breaks when using the /claimdonation command.

Patron Registration Issues

• Some people have reported issues with the last account listed on their Patron Registration not being registered in-game immediately. Please let us know if you encounter this. A reported workaround has been found by adding a comma at the end of your accounts list in the Patron Registration, this may resolve it for you until we've solved the root cause. Edit your registration here: https://forms.gle/VKEdE6mu6c93gdJo7

Authorization Holds

• Some people have run into longer than usual processing times for payments when using payment methods like PayPal or ACH/Bank Transfer. If you encounter this, there would be a delay before you receive the confirmation email and can claim tokens in-game. Usually, when this happens, PayPal or your bank is doing a fraud check and requires 24 hours (commonly) to 5 business days (rarely) to complete.

Requesting Help

• If you encounter an issue and need assistance or have a question specific to your donation or Patron status, please submit a Support Ticket in Discord or send us an email to [email protected] for prompt assistance

We're aware of and working to resolve the issue of randomly being ejected to the nearest beach while navigating a boat.

There is currently a bug causing faction cloaks to not display correctly on female characters. We're working on a solution and will update as soon as we can.

Pitchforks were removed from magical equipment drops with the recent inscription patch, and we're aware that players are having issues with disenchanting some preexisting pitchforks. We don't intend to fix this due to pitchforks no longer dropping with magical properties, and apologize for the confusion. Please dispose of or smelt any pitchforks that you cannot disenchant if you no longer want them.

Occasionally a visual client bug occurs when using Organize Backpack option where it organizes the items but they continue to appear in the old position inside your backpack. If that happens to you, you can simply pick up the bags to refresh the items and show them in their correct position.

Recently some people have reported the long-standing issue of items getting stuck to your cursor. This client issue has been around since the beginning of time sadly. We've reported the issue to Citadel Studios for resolution and are at their mercy to have the root cause fixed.

As a workaround, we've enabled the /itemstuck command to help you get out of this situation. Using the command will check for an item on your cursor and try to move it to the backpack. If it doesn't fit into the backpack, then you will be prompted to move it to your internal pocket that only a Gamemaster can retrieve for you at a later time.

If you log out with an item on the cursor, the item will also attempt to be moved to your backpack, or if it does not fit it will be dropped to the ground.

Please Note: Once this issue starts happening, every item you pickup will become stuck, so it is required to log out in order to resolve it.