Recently we identified and resolved an issue with Rental Properties. Specifically, if you rented a property and the rent expired from not paying, you probably received notice that your rental property belongings have been packed up and can be retrieved from the Account Vault. If you had a rental property prior to March 3rd, 2023 and the items from your rental were not recoverable, your items may still be stored and can be retrieved by staff. If you had this happen, please contact us for assistance and we will do our best to try to recover your items.