Contact Us

For getting help the quickest, reach out to the community in Discord where you can talk to other players and ask for tips and advice.

↪ If you still need help:

To submit feedback like a bug report or a suggestion, please submit that from in-game using the Bug Report option in the help menu
For urgent issues that require a response from the team, you can start a Support Thread in Discord or fill in the form at the bottom of this page to request help from the staff

  • Game installation issues
  • Login or SoB Launcher issues
    • Unable to log in or stay logged in, or issues with the SoB Launcher
  • Donation, Patron or Account-related issues:
    • Account limitation issues
    • Patron benefits or donation issues
For all other issues, please fill in the form at the bottom of this page

Contact us directly

Please fill out the form and your request will be sent to the team

Shards of Britannia is run by a group of volunteers in our free time and it may take time to hear back from us. We appreciate your understanding and patience.