We recently combined in-game help requests with feedback reports, so when you send a help request it will go into the same stream as the rest of the feedback. We've also updated the Discord Support Threads channel, adding the ability for you to create new support threads on your own, if you require assistance. It's always best to report issues in-game when possible, but if you do need more help please see the instructions in #support-threads to start a ticket. We'll do our best to reply to tickets as quickly as possible. Thanks!