Sometimes an item stays visible in your backpack or another container after it is already gone, for example after a large stack of items is moved, sold or destroyed at once. These "ghost" items are only a display problem in the game client: they are not real items, and nothing has been lost.

What you might notice

• An item shows in a bag but can't be used.
• The bag's item count or weight looks higher than it should be.
• If you try to pick the item up, it sticks to your cursor and won't drop. Any further pickups are refused.

What to do

Log out and back in. The ghost items disappear and your cursor is freed. Your real items, gold and character are not affected.

Please don't use /itemstuck for ghost items: a relog is all that's needed. If /itemstuck finds a real item and your backpack is full or too heavy, it moves that item into a safe container that only staff can open, and you'll need to send a /page to get it back.

The fix

We're working on a game client update that clears ghost items and frees a stuck cursor automatically, without a relog. It will arrive through the launcher, and we'll post here when it's out.

Thanks for your patience, and if you run into a ghost item that doesn't go away after a relog, please let us know through a support ticket.