If you have just installed the game and have issues logging in or staying logged in, please restart your computer and try again. Most users have found a full restart resolves post-installation issues. Contact Us if you still have issues

UPDATE: This has been resolved on our end, but it may require you to update a file if you still have issues. If you still have an issue installing the game, please replace the file titled SoB_Launcher.exe with a freshly downloaded copy from here: https://cdn.shardsofbritannia.com/launcher/SoB_Launcher.exe to resolve. Please reach out in Discord if you have any remaining issues

We are aware of issues surrounding players not being able to install the game right now and we are working on it diligently. Sorry for the interruption! We will post another note just as soon as we can confirm its resolution. Please check back soon

Recently we released the new Summoners Leather crafting recipes, and subsequently a bug occurred causing these items to also drop as loot from monsters, which was not intended. We have corrected the issue and also deployed a measure to destroy any of these items that were obtain as loot rather than being crafted. Sorry for the confusion and inconvenience and we hope you still enjoy the new additions!

We're aware that some or all of the Weapon Caches, as part of a quest, are currently unfilled. We are working on automating this process as currently the caches are manually filled by a member of the team in order to provide custom and hand-selected items. We are going to work on developing tools to automate this while retaining the level of customization that doing it by hand provides. Keep an eye on these chests, we will also update this post when we have more news about this for you. Thanks for your patience!

We are currently aware of and working on resolving bugs from the recent patch:

  • issues with players not being able to loot their own corpse in the weekly dungeon in some cases (known workaround is to wait until it turns to bones to loot it)
  • issues with characters turning grey for looting someone else's half-decayed corpse in some cases
  • issue with the Camouflage potion duration not matching when using the potion versus it's crafting description
  • potential issues with Hireling Mercenaries becoming aggressive in some cases

Lord Seymour's Quest:

  • we're aware of some people having issues with not being able to complete Lord Seymour's Quest to obtain the Lord's Boon hearthstone
  • a common cause is not having the required items on you anymore, please make sure you keep the quest items on you when trying to turn it in
  • if you already have the items on you, a workaround may involve taking them out of your backpack and putting them back in
  • we're still gathering details from those affected by this to learn more
  • the items required for the Quest are:
    • 30 Black Pearl
    • 30 Empty Bottle
    • 10 Undead Crystal
    • 30 Garlic
    • 30 Mandrake

We're considering, due to the recent changes:

  • a time period for which characters that still qualify for Young status can re-acquire Young status
  • a time period for which characters can reset their Karma to 0, helpful for those who inadvertently received negative Karma from prior flaws or bugs in the system

Thanks for your patience while we work on things!

UPDATE: Lord Seymour has been spotted back in the courtyard of Castle Britannia as part of the new Quest for the Lord's Boon from the recent patch outlined here: https://shardsofbritannia.com/news/upcoming-balancing-improvements

Tips:

  • You can hunt for the Undead Crystals in all of the graveyards and they have a chance to drop on all of the monsters
  • Wraiths can be found at all of the graveyards

Fix:

  • The Lord's Boon cast time has been corrected from 6s to 2s as expected; 6s was the default cast time for the Legends of Aria hearthstone, and as we advertised Lord's Boon to be a 'Recall' it now matches the Recall spell cast time

Occasionally, you might sail into a spot that is invalid or off-limits and cause your character and any other beings aboard the vessel to be ejected and possibly moved to land. Due to which, it may require you to use the Shipwright NPC to retrieve your boat out of the invalid position. If that happens, please try to send us the coordinates of the boat in it's invalid position if you can, so we know where to look. We apologize for the inconvenience when this happens, and will work to improve it and avoid these interruptions.

We're aware that some newly placed crafting stations are not receiving their Container attributes as expected and working on a resolution

We're aware of an issue causing houses not to decay. We're looking into it and hope to have a fix in the coming days. We will do our best to avoid refreshing all houses in order to avoid inconveniencing players watching the houses any further. The goal is, once we have identified the root cause and come up with a solution, we will start the current stage timers over again, meaning IDOCs would be continue to be IDOC until they collapse after 1-3 days as expected normally. More details will follow when we know more

UPDATE: We have identified the issue and deployed a fix. After the daily restart at Jan 13, 9am UTC, any houses that might be IDOC currently will have their times reset but will remain as IDOC, and then they will collapse within the normal IDOC timeframe after that. We have also extended the decay time for objects that fall to the ground from a collapsed house. Thanks for your patience and sorry for the inconvenience!

We're aware that people are having issues with organizer bags not functioning or with containers not offering the "Set Container Type" option when expected.

UPDATE: We've identified this issue to be related to bags being put into Secured containers in a house losing their "Organizer" properties and the "Set Container Type" option. We have deployed a hotfix to resolve the issue. If you continue to have issues with Organizer Bags, please allow for a full server reboot and try again. If, after a full server reboot, the issue persists, please write a bug report in-game and provide as many details as possible on how to reproduce it. Thanks!

We're receiving reports that players are seeing graphical glitches or display issues with the in-game mini-map; it's not intended for there to be any changes to the mini-map at this time, so we will be investigating the cause and working on a fix ASAP. If a workaround is found, we will post again with more information

EDIT: If you are having this issue, please try switching regions to resolve it (eg travel from Britain to Minoc.) We'll continue to investigate in the meantime.

We're aware of a widespread issue causing players to be unable to quick travel to Covetous Level 1, seeing "You cannot travel into that area." We are looking into the issue and hope to have it resolved quickly, thanks for your patience

We are investigating an issue with faction coin chests, to be fair to all we are temporarily disabling these items during this time.

We're aware of some issues with Season Challenges not resetting or refreshing and we're working to resolve them as quickly as possible. Thanks for your patience

We're aware of unexpected results with weapon damage and are looking into it

We inadvertently added a sparkle effect to the existing Wizard Hat. We understand some of you might have grown fond of the shimmer, but it's intended for a new Wizard Hat coming soon. The original hat will be restored to its classic look, but stay tuned for the sparkling version in the near future. Thanks for your understanding!

Please release & re-place any pre-existing mailboxes if you have any trouble with registering them

There's a known issue with accounts that were recently transferred not having the Deposit Balance transfer along with it, we will be correcting this as quickly as possible for the affected accounts and will post an update once it's been corrected.

UPDATE: This issue has been corrected now and the Deposit Balances should be updated for all affected accounts, sorry for the issue!

~~ We've received multiple reports of an issue with players experiencing delays with being able to perform actions immediately after region-transfers in some cases. We're investigating and working to resolve it as quickly as possible ~~

UPDATE: This is now marked as resolved

If you still encounter an issue where your pet(s) did not leave a Mining Cave with you then Stablemasters will retrieve any pets from inside mining caves for free until we resolve the root cause.